Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.  We do not accept products that are intimate or sanitary goods, such as our seamless Wear, lingerie, and any it me deemed intimate.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

*********************Exchange and store  credit (ONLY)**************

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in the form of an exchange or store credit.
If you are approved, then your refund will be processed, and a credit and or exchange will automatically be applied to your account.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us immediately. Please allow 5 to 7 business days for processing.

Please contact us at info@shoprebelsnroses.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@shoprebelsnroses.com and send your item to: 10406 cascade falls court Owings Mills Maryland US 21117.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 10406 cascade falls court Owings Mills Maryland US 21117

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In case of a store credit or exchange as noted in our policy, it is your responsibility to pay for the return of the item, and the shipping cost back to you. We only offer free shipping on purchases (not returns).

*********Please keep in mind also that we only allow exchanges and store credit only within 14 days.**********